Shipping & Returns

All you need to know

Shipping

Switzerland & Liechtenstein:
Courier: Swiss Post
Delivery time: 1-2 days
Free of charge

Rest of the world:
Courier: UPS Express
Delivery time 1-3 days
Free of charge

We ship worldwide, including taxes and customs fees, so you don't have to worry about surprise charges on delivery.

Retouren

Your satisfaction is our highest goal and we hope that the product you purchased will meet your expectations. If you change your mind about the products you ordered from GNL, you can return the products to us within 30 days from the original invoice date for an exchange or refund. We offer free exchanges and returns. Please follow the exchange and return process at the link below. You also have the option to return or exchange the item(s) at our showroom. The return policy does not apply to the purchase of gift certificates and the "resole" category.

To exchange or return an item, click here

Please note that the exchange of goods or refund of the value of the goods is only possible if the goods are in their original condition, i.e. undamaged, clean and in the original packaging.

In any case, please contact us by email before returning the goods if you have any questions.

If you have a warranty problem, please contact us at info@gnlfootwear.com.