Terms of service

1. Scope and seller information
1.1 These “General Terms and Conditions” (hereinafter referred to as “GTC”) regulate the rights and obligations of GNL AG (“GNL”) and the customer who purchases a product (“Products”) via the GNL webshop www.gnlfootwear.com (“website”).

1.2 GNL reserves the right to change the terms and conditions from time to time. The GTC valid at the time of the confirmation of the customer order by GNL apply.

1.3 Further information about the seller can be found in the imprint.

2. Conclusion of contract
2.1 The presentation of the products and the indication of prices on the website do not constitute a legally valid offer but are to be understood as an offer to the customer to conclude a contract.

2.2 GNL does not transmit an order acceptance, but only confirms receipt of the customer order. The actual delivery by GNL is considered as acceptance of the order by GNL and regulates the corresponding subject and scope of the contract between the parties. This also applies to advance payments by the customer, e.g., if GNL debits the credit card account specified by the customer. GNL reserves the right to reject the customer’s contract offer and not to deliver the ordered products if they are not available from GNL’s supplier or manufacturer. The publication of specifications, the scope of delivery etc. in the webshop is in no case legally binding; the actual specifications and scope of delivery specified by the product manufacturer at the time of delivery apply exclusively. If GNL is unable to deliver the ordered products per the customer’s order (price and product specifications), GNL will reimburse any advance payments made.

2.3 Unless confirmed in writing by GNL, the specified delivery times are only to be regarded as non-binding information, even though GNL has named them to the best of its knowledge. This applies in particular to delivery problems on the part of the manufacturer. If a delivery is delayed beyond the date confirmed in writing by GNL, the customer can set a grace period of at least three weeks. After the grace period has expired, the customer can withdraw from his order. Further claims are hereby excluded.

2.4 GNL is entitled to cancel confirmed orders at any time or not to deliver them, especially if GNL itself is not supplied with products by its suppliers. The customer acknowledges in particular that GNL reserves the right to make changes to the sales prices of the products, i.e., that prices may increase between the date of the order and the date of delivery by GNL; in such a case the customer is entitled to refuse delivery of the products. In this case, the customer will receive a refund of the purchase price paid for all products not delivered (even if a credit card specified by the customer is charged); any further claims are hereby excluded.

2.5 Order changes or cancellations requested by the customer are only valid if they have been confirmed in writing by GNL. Costs that have already been incurred by GNL up to this point can be charged to the customer.

2.6 GNL is entitled to make partial deliveries webshop and the customer undertakes to accept partial deliveries.

2.7 No guarantee is assumed for technical data and information about the scope of delivery, i.e., GNL is not liable for damage caused by deviations from this information.

3. Prices and terms of payment
3.1 The prices to be paid by the customer correspond to those in the currency indicated, which are valid at the time GNL accepts the order.

3.2 All prices stated in the webshop include VAT.

4. Payment and delivery
4.1 The payment methods we accept are listed on our website.

4.2 GNL only charges credit cards when the ordered products are dispatched. GNL reserves the right to verify credit card payments before accepting this form of payment. In the event of a delay in payment, GNL is entitled to partially or completely suspend all further deliveries to the customer without prior notice until the payment in question has been received or secured.

4.3 Purchase by invoice with partial payment option by Klarna

As an external payment provider, Klarna offers the payment option ‘Pay by invoice’. You can simply pay for your online purchase by invoice using the order invoice. If you do not make the payment within the specified period, you will receive a subsequent monthly invoice the following month with an order overview.

When a purchase agreement is made, Klarna takes on the amount receivable and processes it using the payment method selected. By selecting purchase by invoice, you are also agreeing to Klarna's GTC. 

4.4 Rejected shipments are treated as normal returns. See section 6.

5. Retention of title
Ordered products remain the property of GNL until full payment to GNL.

6. Right of withdrawal
6.1 After receipt of delivery, the customer can withdraw from the contract without giving a reason and return the delivered products within 30 days of the original invoice date.

6.2 To request the return procedure from GNL, the customer must observe the requirements for the return of deliveries, which are described in the Returns section on the website under Shipping & Returns.

6.3 The product is in original condition, i.e., undamaged, clean, and to be returned to GNL in the original packaging.

6.4 If the customer has informed GNL that he wants to withdraw from the contract, all amounts owed to GNL will be repaid as soon as possible, at the latest within 30 days after receipt of the ordered goods in our warehouse (any shipping costs and import taxes will not be refunded).

6.5 The right of return does not exist for the purchase of gift vouchers and the category "Re-Sole".

7. Transport damage
If the customer determines on receipt of delivery that the ordered products have been damaged in transit, he must inform the delivery service employee and contact GNL customer service via info@gnlfootwear.com. The customer’s warranty rights remain unaffected if he does not notify the shipping company or GNL of transport damage, but it will then be more difficult for GNL to enforce claims against the shipping company or an insurance company.

8. Warranty
GNL’s warranty obligations for defective products are limited to correcting errors or exchanging products. A contract cancellation or reduction of the purchase price is hereby excluded. The warranty does not cover normal wear and tear and product changes.

Warranty of re-soling does not include wear and tear. GNL does not take responsibility for repair work done by third parties.

9. Limitation of liability
GNL is only liable for direct damage, and only if the customer can prove that GNL AG, its subsidiaries or third parties commissioned by it have acted with gross negligence or wilful misconduct. GNL’s liability is, in any case, limited to the purchase price of the deliveries/services in question. Any further liability on the part of GNL AG, its subsidiaries or third parties commissioned by it for damage of any kind is hereby excluded. In particular, the customer is not entitled to liability claims for damage that was not caused by the product itself. Examples of this are loss of production, use, orders or profits, or other indirect or consequential damage.

10. Applicable law and jurisdiction
10.1 For consumers: The contractual relationships within the framework of this GTC between GNL and the consumer are subject to the laws applicable at the place of residence of the consumer. The place of jurisdiction for all disputes arising directly or indirectly from the contractual relationships between the parties is the competent court as the place of residence of the consumer.

10.2 For all other customers: The contractual relationships within the framework of these terms and conditions between GNL and professional customers (resellers) are subject to Swiss law. The application of international contracts, in particular, the United Nations Convention of 11 April 1980 on contracts for the international sale of goods (Vienna Sales Law), is excluded. The place of jurisdiction for all disputes arising directly or indirectly from the contractual relationships between the parties is Zurich, Switzerland. Alternatively, GNL is entitled to sue the customer at the place of jurisdiction of his place of business.

11. Final provisions
If one of these GTC is declared invalid, all other provisions remain unaffected. Instead of the invalid provision, the corresponding valid law is to be applied.